THE CULTURAL TRANSFORMATION PROCESS

A Systematic, Stepped Process to Grow Your People


‘The Cultural Transformation Process’
is a consultative process, designed to transform your organisational culture, utilising a combination of both ‘live’ and online leadership training intensives and individual coaching/mentoring sessions, coupled with some staff development workshops and departmental brainstorming sessions.  This is a company-wide approach to solving your business challenges, inspiring your people to deliver like they never have before and creating a business that will attract and keep the best talent in your industry.

‘Comprehensive cultural change initiatives are the single most effective way to educate your business to become its best self. When you get the cultural impact right, and spread it systematically across your entire organisation, some truly extraordinary outcomes suddenly become possible.’

This methodology is targeted to your business, the industry standards it must meet, and specifically to its cultural development needs.  It will equip senior and executive leaders with the information, skills and clarity they need, to implement and proactively participate, in developing the company culture to achieve its best outcome.

‘Most people mistake ‘people management’ for leadership, and the truth is, if you manage people, they never learn to manage themselves.  If you are a ‘people manager’ then you need to keep an ever-watchful eye on all your people, because your behaviour has taught them that they are not responsible for their own outcomes, you are.’

This training process will transform the way your people work together and bring alignment, consistency and clarity to your daily business activities.  It will also change the way you interact with your clients and your business community and thus, how they work with you.

Susie Walker has specialised in fully engaging business cultures in both the intellectual (rational) and emotional (expressive and behavioural) development processes; she fully understands the need for change to occur in both aspects, for the results to be outstanding and lasting.

Immersing your organisation in a process of this type inspires extraordinary individual development, which in turn produces a company-wide approach to working, that is collaborative, innovative, professional and aligned; this is a platform for sustainable growth and remarkable business outcomes.

‘When your people come to work in a culture they have developed, they will love their workplace and work hard to maintain it and ensure its profitability.’

Conducted as a simultaneous, company-wide initiative and driven by your leaders, this process engages your whole organisation and provides targeted guidance and proactive support to them, as they work to develop your company culture.  Support is provided by Susie Walker via classroom and on-site workshops, to ensure your leaders are well prepared to deliver great results, and your staff acquainted with the fundamental concepts and skillsets, that make the cultural development process unfold successfully and become sustainable for the future.

This program is tailored specifically to your organisational vision, values and current cultural maturity and begins with a series of intensive planning and strategy sessions, to map the implementation process.  For more information, contact Susie Walker to discuss your specific organisational needs.

‘The Cultural Transformation Process’ – the comprehensive, internal training process that will develop your best culture, no matter the size of your business nor the developmental stage of your culture.  This process simply takes your culture from where it is, through progressive steps to its ‘best self’.

What People Say

‘I founded Contexx with Noel Henderson in 2006 to be a boutique builder, staffed with the best personnel and teamwork in the industry.  Susie Walker worked with the leadership team and then the entire culture at Contexx, from the end of our first year, right through to our metamorphosis in 2012 into the Probuild business.  She was the reason our culture was so memorable and became known in the industry as industry leading. 

Susie took a group of people from a variety of industry companies and turned them into a professional, aligned and consistent team, willing to go the extra mile and work with a ‘one-team’ approach with each other, subcontractors, suppliers and consultants across the industry.

She worked as the ‘Company Coach’ and her skills and guidance were valued at every level of the business, even with our union partners. Our teams were happy to work with Susie after hours when necessary, and she integrated her programs with our business systems and guidelines, so everything we did with our culture became a permanent part of our thinking and actions as we grew the business. 

Her leadership program, provided to leaders at every level of our business, was a rich mixture of professional and personal development, and included both group and individual sessions; this ensured the impact necessary to drive and sustain the cultural initiatives we were seeking to achieve.  Her leadership coaching process addresses individual limitations and provides ‘active’ solutions for implementation; this individual attention was to be the catalyst for everything to change.  I personally appreciated her strategic cultural input, her wisdom and her work ethic; she was a proactive, professional and intelligent working partner.

Susie also created a custom-made, performance and development review process for Contexx leaders to use, to review, support and encourage the advancement of our staff toward their career aspirations.  This process required individuals to attend, armed with a completed ‘self-rating’ and compare their view with that of their respective leaders.  This was an empowering and character-building exercise that changed us from a management- style company to a ‘whole’ culture, focused on the ‘real’ development of every individual.  

Susie is a driven and focused individual who has the capability to bring real and lasting change to an organisation.  If you are serious about renovating your culture to create a working environment which truly reflects your vision, values and people, then I highly recommend Susie Walker to you and your organisation.’

Simon Gray, Group Managing Director, Probuild (Australia) Pty Ltd


‘I was privileged to experience Susie Walker’s approach at CONTEXX, a unique, Melbourne-based, tier-one construction company, where a focussed team of highly experienced people came together and deliberately created something different and special in a very small time.  With Susie’s guidance and support, we realised that to consciously and purposefully set down your group’s values and the key behaviours and conversations that support them, defines your culture, and gives you the framework to make it consistent across your business. 
Using a unique methodology that fitted with our ongoing workload, she inspired us to value ourselves, our work and our business and to work with our subcontractors, suppliers and consultants in a way that made us all want to give our best.

Susie brings a realisation that you already have a team and corporate culture; whether you think about it or not; so, by announcing exactly how you want to work together positively (through good times and those more challenging) and learning what you need to make it happen, your culture grows up and just keeps getting better.  I saw relationships flourish and prosper and a business become the best in its industry. Now several years later, and after a corporate merger, the culture embodied at CONTEXX is still spoken of fondly by former team members, subcontractors, consultant partners and suppliers alike. Those years were life-changing.’ 

Alexei Simm, Project Director, Probuild (Australia) Pty Ltd


‘Through facilitation and training from Susie Walker, I witnessed and was part of a huge cultural shift within a commercial construction business. In an industry that is very traditional and often has a ‘that’s what we’ve always done’ attitude, populated by many people very set in their ways; to see the transformation of individuals, site-teams and the development of an amazing culture, truly was incredible.  
I had never seen anything like this training and haven’t since. It was the most enjoyable time in my career and redefined my vocabulary, approach and interaction with others, both at home and at work, all for the better.’

Greig Kearney, Contract Administrator, Contexx Pty Ltd – Melbourne

 

‘As Development and Portfolio Director, R&D, I am currently responsible for product development in an international generic pharmaceutical company, and have worked with Susie Walker, on a long-term cultural change program across a group of up to 90 scientists. This program has been most effective in changing the culture from one with a low level of morale and motivation, defensiveness and blame, unresolved conflicts, poor communication, poor multi-functional team dynamics and sub-optimal performance. Susie provided a tailored program, designed to develop self-awareness, improve team dynamics, encourage open communication between staff and management, establish a customer service orientation, and achieve a sustainable cultural change.

We are currently running at maintenance levels to ensure the satisfactory introduction of new staff into the teams. This approach has proved particularly successful and has been quantified through a variety of tools developed for this purpose. These tools ranged from 6-monthly questionnaires and surveys to feedback workshops. They demonstrated a significant and sustained increase in morale, communication, collaboration, planning and job satisfaction, despite a protracted company takeover and difficult enterprise agreement negotiations.  Susie’s programs are typically based on training sessions for staff and management that deliver theory and facts, but then integrate them into the workplace and day-to-day interactions through facilitated discussions and activities. Susie works with managers and staff as a high-performance coach and is very effective at resolving workplace conflicts and poor performance issues. She provides personal development for managers, such that they improve their skills in identifying issues in their teams and then effectively escalating them for resolution.

This accelerates the team development process and effectively works through the challenges rather than suppressing them, and thus develops high performance teams. Susie’s commitment to long-term sustainable results, achieves very effective outcomes, with the advantage of close cooperation with managers to address specific staff issues, particularly persistent ones. She is an experienced professional, able to quickly build rapport with staff at all levels, and to win their trust and confidence, such that they are able to achieve a much higher level of self-development than through typical short, fact-based courses. She is very effective in team development, leadership, conflict resolution and mediation for individuals and larger groups. Based on my experience of working with Susie over many years as a behavioural change specialist, I would highly recommend her to other managers and organisations where there is a serious commitment to achieving cultural change as a basis for improved performance and where there is a need for the development of high quality interpersonal workplace relationships.’

Dr Geraldine Elliott, Development & Portfolio Director, Faulding/Mayne Pharma, Australia

‘I have known Susie Walker, since early 2000 and she has worked as an external training and development consultant for Mayne Pharma for almost 7 years, conducting a company-wide program series, combining a broad range of development processes.  These included skills for team development, communication and meeting skills, conflict resolution, presentation and leadership; in addition, the management group was involved in an ongoing leadership development program.  Our relationship since that time has grown from a variety of professional interactions, based on the breadth of her program and our training and management needs.  I value her opinions and advice in all areas of people management.  

On several occasions we have asked Susie to facilitate large inter-departmental sessions.  At the outset of the takeover of Faulding Pharmaceuticals by Mayne, she facilitated a session on change management and helped us discuss and workshop how we would drive the change process to support the business through the takeover.  Recently we asked her to facilitate a large meeting to foster communication and collaboration between the ANZ Team and HQ function of the business.  I have also used Susie as a resource when dealing with difficult performance management issues and have always been able to identify communication issues and then mediate an agreement on how to move forward and solve development issues.  

Susie is a vibrant and challenging trainer.  Her experience is extensive, based on a range of company types and styles, yet the training and principles work in each situation.   She has been able to successfully work with widely different groups at Mayne, from the post-doctoral development chemists and regulatory staff to the factory floor.  Not only is she able to communicate effectively with all levels of the company – but she is able to teach and train at these different levels.  She is flexible, but with an honesty, transparency and integrity that you know proves her own training.’

Dr Jennifer Svec, Regulatory & Medical Affairs Director, Mayne Pharma, Australia