THE CULTURAL TRANSFORMATION PROCESS

A Systematic, Stepped Process to Grow Your People


‘The Cultural Transformation Process’
is a consultative process, designed to transform your organisational culture, utilising a combination of both ‘live’ and online leadership training intensives and individual coaching/mentoring sessions, coupled with some staff development workshops and departmental brainstorming sessions.  This is a company-wide approach to solving your business challenges, inspiring your people to deliver like they never have before and creating a business that will attract and keep the best talent in your industry.

‘Comprehensive cultural change initiatives are the single most effective way to educate your business to become its best self. When you get the cultural impact right, and spread it systematically across your entire organisation, some truly extraordinary outcomes suddenly become possible.’

This methodology is targeted to your business, the industry standards it must meet, and specifically to its cultural development needs.  It will equip senior and executive leaders with the information, skills and clarity they need, to implement and proactively participate, in developing the company culture to achieve its best outcome.

‘Most people mistake ‘people management’ for leadership, and the truth is, if you manage people, they never learn to manage themselves.  If you are a ‘people manager’ then you need to keep an ever-watchful eye on all your people, because your behaviour has taught them that they are not responsible for their own outcomes, you are.’

This training process will transform the way your people work together and bring alignment, consistency and clarity to your daily business activities.  It will also change the way you interact with your clients and your business community and thus, how they work with you.

Susie Walker has specialised in fully engaging business cultures in both the intellectual (rational) and emotional (expressive and behavioural) development processes; she fully understands the need for change to occur in both aspects, for the results to be outstanding and lasting.

Immersing your organisation in a process of this type inspires extraordinary individual development, which in turn produces a company-wide approach to working, that is collaborative, innovative, professional and aligned; this is a platform for sustainable growth and remarkable business outcomes.

‘When your people come to work in a culture they have developed, they will love their workplace and work hard to maintain it and ensure its profitability.’

Conducted as a simultaneous, company-wide initiative and driven by your leaders, this process engages your whole organisation and provides targeted guidance and proactive support to them, as they work to develop your company culture.  Support is provided by Susie Walker via classroom and on-site workshops, to ensure your leaders are well prepared to deliver great results, and your staff acquainted with the fundamental concepts and skillsets, that make the cultural development process unfold successfully and become sustainable for the future.

This program is tailored specifically to your organisational vision, values and current cultural maturity and begins with a series of intensive planning and strategy sessions, to map the implementation process.  For more information, contact Susie Walker to discuss your specific organisational needs.

‘The Cultural Transformation Process’ – the comprehensive, internal training process that will develop your best culture, no matter the size of your business nor the developmental stage of your culture.  This process simply takes your culture from where it is, through progressive steps to its ‘best self’.

What People Say


‘As Development and Portfolio Director, R&D, I am currently responsible for product development in an international generic pharmaceutical company, and have worked with Susie Walker, on a long-term cultural change program across a group of up to 90 scientists. This program has been most effective in changing the culture from one with a low level of morale and motivation, defensiveness and blame, unresolved conflicts, poor communication, poor multi-functional team dynamics and sub-optimal performance. Susie provided a tailored program, designed to develop self-awareness, improve team dynamics, encourage open communication between staff and management, establish a customer service orientation, and achieve a sustainable cultural change.

We are currently running at maintenance levels to ensure the satisfactory introduction of new staff into the teams. This approach has proved particularly successful and has been quantified through a variety of tools developed for this purpose. These tools ranged from 6-monthly questionnaires and surveys to feedback workshops. They demonstrated a significant and sustained increase in morale, communication, collaboration, planning and job satisfaction, despite a protracted company takeover and difficult enterprise agreement negotiations.  Susie’s programs are typically based on training sessions for staff and management that deliver theory and facts, but then integrate them into the workplace and day-to-day interactions through facilitated discussions and activities. Susie works with managers and staff as a high-performance coach and is very effective at resolving workplace conflicts and poor performance issues. She provides personal development for managers, such that they improve their skills in identifying issues in their teams and then effectively escalating them for resolution.

This accelerates the team development process and effectively works through the challenges rather than suppressing them, and thus develops high performance teams. Susie’s commitment to long-term sustainable results, achieves very effective outcomes, with the advantage of close cooperation with managers to address specific staff issues, particularly persistent ones. She is an experienced professional, able to quickly build rapport with staff at all levels, and to win their trust and confidence, such that they are able to achieve a much higher level of self-development than through typical short, fact-based courses. She is very effective in team development, leadership, conflict resolution and mediation for individuals and larger groups. Based on my experience of working with Susie over many years as a behavioural change specialist, I would highly recommend her to other managers and organisations where there is a serious commitment to achieving cultural change as a basis for improved performance and where there is a need for the development of high quality interpersonal workplace relationships.’

Dr Geraldine Elliott, Development & Portfolio Director, Faulding/Mayne Pharma, Australia


‘I was privileged to experience Susie Walker’s approach at CONTEXX, a unique, Melbourne-based, tier-one construction company, where a focussed team of highly experienced people came together and deliberately created something different and special in a very small time.  With Susie’s guidance and support, we realised that to consciously and purposefully set down your group’s values and the key behaviours and conversations that support them, defines your culture, and gives you the framework to make it consistent across your business. 
Using a unique methodology that fitted with our ongoing workload, she inspired us to value ourselves, our work and our business and to work with our subcontractors, suppliers and consultants in a way that made us all want to give our best.

Susie brings a realisation that you already have a team and corporate culture; whether you think about it or not; so, by announcing exactly how you want to work together positively (through good times and those more challenging) and learning what you need to make it happen, your culture grows up and just keeps getting better.  I saw relationships flourish and prosper and a business become the best in its industry. Now several years later, and after a corporate merger, the culture embodied at CONTEXX is still spoken of fondly by former team members, subcontractors, consultant partners and suppliers alike. Those years were life-changing.’ 

Project Manager, Contexx Pty Ltd – Melbourne


‘Your training has been an inspiration to the 80-participating staff, and many non-participating who are feeling the benefits.  Staff and managers are better equipped with the skills for fighting their own battles, solving their own problems and taking responsibility for themselves; for this I will always be grateful’.  Your sense of fun and obvious enjoyment in your work, meant participants were eager to attend classes and experiment with new skills.  The benefits to teamwork and collaboration have been widespread and the common feedback to me is that ‘communication barriers have been broken down.’

Robyn Lange, Human Resources Manager, Novotel Twin Waters Resort – Sunshine Coast, Australia


‘Through facilitation and training from Susie Walker, I witnessed and was part of a huge cultural shift within a commercial construction business. In an industry that is very traditional and often has a ‘that’s what we’ve always done’ attitude, populated by many people very set in their ways; to see the transformation of individuals, site-teams and the development of an amazing culture, truly was incredible.  
I had never seen anything like this training and haven’t since. It was the most enjoyable time in my career and redefined my vocabulary, approach and interaction with others, both at home and at work, all for the better.’

Contract Administrator, Contexx Pty Ltd – Melbourne