The Most Important Part of Your Business
Your culture is the most impacting aspect of your business; it affects your bottom line, your productivity, your results, how your industry views you, the success of your marketing campaigns and whether you can attract and hold the best talent your industry has to offer.
To develop a better culture, you must approach the development process in a systematic, disciplined and wholistic way; if you don’t, what you do will just become another bit of what already exists. If you get the process right, your business will become an authentic leader in its industry and what you will see on a daily basis, can only be described as extraordinary.
Transformation of a business culture is not something you can put on ‘the list’ and get done quickly; the change you want must be well targeted and work towards something that is an authentic reflection of your company’s ‘best self’, not an idea constructed in a boardroom to be handed down to your people.
The traditional ‘command and control’ methodology is still very prevalent in corporate business, despite a growing demand for a more collaborative approach where leaders, managers and their teams have the empowerment to decide and execute their decisions. The expanding digital impact and new business practices designed to encourage collaboration and to harness the intelligence and the commitment of everyone, have struggled, and recent studies suggest most organisations revert to their old ways quite quickly.
‘A high-impact, company-wide development process that is as meaningful to each individual as it is to the whole culture, brings longevity and is sustainable, because people take the learning home with them and use it everywhere in their lives. It is an integrated process, permeating all levels of the business, the work teams and family teams of your people. This is what builds great culture.’
Susie Walker specialises in sustainable cultural development and people empowerment. She provides a suite of specific programs, tailored to your organisational needs, designed to bring genuine capability to your leaders, proactive teamwork and collaborative relationships to your workplace and a vibrant and transparent company culture into your business.
‘These programs are powerful, experiential and meaningful; they will strongly impact how your people work together in the future and produce a company culture that is sophisticated, innovative, aligned and cohesive, and a clear demonstration to other businesses of what is possible.’
The Consultation Process
The ‘Cultural Diagnostic’ is a series of open, interactive discussions designed to fully explore the opportunities existing within your organisation for cultural and leadership development; they are a critical first step to establish alignment and understand the options for real and sustainable outcomes.
Using a strong intuitive and rational approach, Susie will listen carefully to your needs and aims and then engage in an open discussion to explore industry parameters, any specific issues and an overview of your business activities. To further clarify existing cultural norms and competencies, Susie will then provide a comprehensive diagnostic process.
Using a ‘Whole Person’ Approach, with a Focus on Full Empowerment
Organisational training is implemented to improve business effectiveness; to align strategy, people and business processes, to improve collaboration, communication and productivity. To work well, it must address both the “hard” issues: strategy, policies, structures and systems; and the “soft” issues, those that develop appropriate skills, behaviours, attitudes and a style of leadership that will enable the organisation to deliver optimum performance.
Making changes to an organisation doesn’t work as well as making change within the people who are that organisation. Collaboration happens between people who have the capability and courage to step up and engage proactively with others; this happens when you give them the opportunity to grow as individuals; to make personal change toward their own empowerment; this is the key to cultural development.
‘Many cultural change initiatives have failed dismally because leaders tried to ‘implement a new culture’ rather than effectively growing their existing one.’
THE CULTURAL TRANSFORMATION PROCESS
A Systematic, Stepped Process to Grow Your People
‘The Cultural Transformation Process’ is a consultative process, designed to transform your organisational culture, utilising a combination of leadership training intensives and individual coaching/mentoring sessions, coupled with some onsite staff development workshops and departmental brainstorming sessions. This is a company-wide approach to solving your business challenges, inspiring your people to deliver like they never have before and creating a business that will attract and keep the best talent in your industry.
‘Comprehensive cultural change initiatives are the single most effective way to educate your business to become its best self. When you get the cultural impact right, and spread it systematically across your entire organisation, some truly extraordinary outcomes suddenly become possible.’
This methodology is targeted to your business, the industry standards it must meet, and specifically to its cultural development needs. It will equip senior and executive leaders with the information, skills and clarity they need, to implement and proactively participate, in developing the company culture to achieve its best outcome.
‘Most people mistake ‘people management’ for leadership, and the truth is, if you manage people, they never learn to manage themselves. If you are a ‘people manager’ then you need to keep an ever-watchful eye on all your people, because your behaviour has taught them that they are not responsible for their own outcomes, you are.’
The training process will transform the way your people work together and bring alignment, consistency and clarity to your daily business activities. It will also change the way you interact with your clients and your business community and thus, how they work with you.
Susie Walker has specialised in fully engaging business cultures in both the intellectual (rational) and emotional (expressive and behavioural) development processes; she fully understands the need for change to occur in both aspects, for the results to be outstanding and lasting. Immersing your organisation in a process of this type inspires extraordinary individual development, which in turn produces a company-wide approach to working that is collaborative, innovative, professional and aligned; this is a platform for sustainable growth and remarkable business outcomes.
‘When your people come to work in a culture they have developed, they will love their workplace and work hard to maintain it and ensure its profitability.’
‘The Cultural Transformation Process’ – the comprehensive, internal training process that will develop your best culture, no matter the size of your business nor the developmental stage of your culture. This process simply takes your culture from where it is, through progressive steps to its ‘best self’.