Using a ‘Whole Person’ Approach, with a Focus on Full Empowerment
Organisational training is implemented to improve business effectiveness; to align strategy, people and business processes, to improve collaboration, communication and productivity.
To work well, it must address both the “hard” issues: strategy, policies, structures and systems; and the “soft” issues, those that develop appropriate skills, behaviours, attitudes and a style of leadership that will enable the organisation to deliver optimum performance.
Making change to an organisation doesn’t work as well as making change ‘within the people’ who are that organisation. Collaboration happens between people who have the capability and courage to step up and engage proactively with others; this happens when you give them the opportunity and skills to grow as individuals; to make personal change toward their own empowerment; this is the key to cultural development.
‘Many cultural change initiatives have failed dismally because leaders tried to ‘implement a new culture’ rather than effectively growing their existing one.’
Neglecting the development of emotional intelligence in your people will prevent the kind of behavioural change necessary for cultural success. So, linking the cultural dialogue with how people in your organisation are behaving is a critical success factor.
People development is not about ‘intellectual engagement’; it is a progression through a series of experiences that engage the ‘whole person’ in each participant, and which ‘lifts them’ to better and better versions of themselves. Culture is clearly visible in your business via the internal conversations and behaviours that demonstrate its quality and emotional maturity.
To attempt to implement a cultural process in your business that does not address both the rational and emotional aspects of development, often leaves out critical information. For real and lasting change to occur, the process must address and embed information to the intellect as well as the emotional/feeling aspects; it must be meaningful to the experience of a person’s life and make sense to them.
‘Emotional Intelligence is the missing link in corporate workplaces; when an individual is under-developed emotionally, they are a prisoner of their reactive behaviours and often cannot see the impact they have on those around them. This is dangerous in a workplace, but it’s devastating in the home environment.’
Behavioural change happens when people trust new skills and information and they ‘enable’ new ways of behaving, to show up in the presence of others. Many people feel uncomfortable in a change process, but it becomes easy when the information is relevant to them, they feel empowered with it and can use it naturally in their interactions, both at home and at work.
‘When people become more confident emotionally and they feel they can trust themselves to respond resourcefully, even under pressure, a new sense of responsibility and commitment emerges in every part of their lives.’
What People Say
‘Susie Walker has been involved with Solaris Power for the past 15 months, conducting trainings for effective meeting and communication skills. She custom designed the courses to meet the needs of the participants and the business. Her ability to align people across departmental barriers and train the skills deeply into every area of the business was remarkable to see. Susie is a trainer that is her word; she demonstrates every day what she talks about in her sessions; I have been incredibly impressed with what she has achieved here so far and look forward to her other works about to begin here.’
Pam O’Neill, Human Resources Manager, Solaris Power – Melbourne
‘I have known Susie Walker since April 2001 when I joined Faulding Pharmaceuticals, as Head of Regulatory Affairs & Drug Safety. She is always very professional in her approach and has achieved tremendous success with our teams. Susie is great at both the team and individual levels and her accomplishments at Faulding have left a lasting and powerful impression. After joining CSL Bioplasma in early 2003, I invited Susie to work with me again, and again I was extremely satisfied with her approach and the success she achieved in Regulatory Affairs. Her success is simply a result of how she conducts herself and how she applies her knowledge and experience; Susie commands a great deal of respect.’
Patricia Soon Shiong, Regulatory Affairs Director, CSL Bioplasma – Australia
‘Susie Walker worked with the leadership team and then the entire culture at Contexx; she was the reason our culture was so memorable and became known in the industry as industry leading. She worked as the ‘Company Coach’ and her skills and guidance were valued at every level of the business, even with our union partners. Our teams were happy to work with Susie after hours when necessary, and she integrated her programs with our business systems and guidelines, so everything we did with our culture became a permanent part of our thinking and actions as we grew the business.’
Simon Gray, Group Managing Director, Probuild – Australia
** See the full testimonial under ‘The Cultural Transformation Process’ heading …